REGISTER Click here
In Elemento 22 we know that sometimes customers forget about warranty things while receiving their new Voodoo product. We offer you to register online your purchase through our contact form so that we can keep a copy for you.
Please, kindly send us a scanned version of the original product receipt from an authorized dealer as well as a picture of the serial number on the frame. It will be available if needed for any warranty claim or in case you may have to recover it for any other reasons.
Do not hesitate to contact our Customer Service to help you.
VOODOO CYCLES WARRANTY COVERAGE EXTENDS FOR TWO YEARS ON FRAMES AND RIGID FORKS FROM THE ORIGINAL TIME OF PURCHASE FOR THE ORIGINAL RETAIL PURCHASER.
Voodoo Cycles warrants to the original retail purchaser of a frame, that the product, for which they received this warranty, is free of defects in workmanship for a period of two years from the original date of retail purchase.
Warranty coverage for front suspension forks, rear shocks and components, will be covered by the warranty stated by their original manufactures (see specific manufacturer’s warranty for details).
Voodoo Cycles likewise warrants all original Voodoo branded parts for one year from the date of retail purchase.
Any purchase of a Voodoo product from an unauthorized dealer or second-hand resale will be excluded from the warranty coverage program. To obtain coverage for your Voodoo Cycles product, retain your original purchase receipt and Voodoo Cycles will be able to honor the warranty as such.
THIS WARRANTY DOES NOT COVER:
- Any damage caused by normal wear and tear, misuse, neglect, abuse, improper maintenance or assembly, modifications to original specification, shipping, accidents, or failure to follow instructions in the owner’s manual.
- Any incidental or consequential damages.
- Any activities which include but are not limited to, use of a bicycle for commercial activities or in any competitive event, use of bicycle for stunt riding, ramp jumping, acrobatics.
- Labor charges for parts replacement, change-overs or incidental costs such as transportation to and from an authorized dealer for repair or replacement of any defective part, or shipping related charges due to a warranty.
Voodoo Cycles does not authorize or permit anyone else, including its dealers, to make any other warranties, expressed or implied, for Voodoo Cycles. It is Voodoo Cycles sole obligation under this warranty to repair or replace the product, at Voodoo Cycles discretion.
Original proof of purchase from an authorized Voodoo Cycles Dealer must accompany all warranty claims, or they will be refused. Warranty is only valid when the Voodoo frame or complete bike is purchased from an Authorized Voodoo Cycles Dealer. Voodoo Cycles does not honor the warranty for any used frame sold on eBay. The purchase must be made through the Elemento 22 website (www.elemento22.es) or through an authorized Voodoo Cycles Dealer.